Job Title
Customer Representative (CS005621)
Salary
£18,000 pa
Location
High Wycombe, Buckinghamshire.
Start Date
ASAP
Reference
CS005621
Benefits
  • 42.5 hours p/w  :  Mon-Fri 8am-5pm or 8.30-5.30pm (30 minutes lunch) plus 1 in every 10 Saturdays : 9am-3pm (double pay)
Contact
Apply for this job
Specifications: 

This is a full time, permanent position.

Our client, a dynamic and well renowned UK company, is seeking a Customer Representative to provide efficient and effective assistance for the company’s clients. The successful candidate will be the first point of contact for clients and the role will entail dealing with the majority of incoming communications via phone and email which means providing excellent Customer Service is key to this role.

The duties will include:

  • Answering phones and emails from customers, contractors and colleagues
  • Supporting the Accounts Department in resolving customer/contractor invoice queries
  • Liaising closely with contractors to resolve queries, identify any service failures and ensure the best level of service for customers
  • Processing all service bookings
  • Responding to all queries or requests in a timely manner and ensuring sufficient resolve
  • Maintaining customer records pertaining to sites, services and charges within Excel and Operating system
  • Monitoring of systems pertaining to good practice and compliance 
  • Assisting the team and supervisors where required
  • Identifying areas for improvement in process and procedures 
  • Various other tasks as deemed relevant and necessary
Special Requirements: 

The successful candidate will possess these attitudes & behaviours:

  • Proactive and self-motivated, with a positive attitude
  • Ability to problem solve and prioritise
  • Reliable & approachable
  • Ability to keep to strict deadlines and stay calm under pressure
  • Friendly with excellent attention to detail
  • A team player
  • Organised, diligent and a willingness to learn new skills and follow instruction
  • Computer literate
  • Punctual
  • Tolerance of routine
  • Ability to communicate effectively and professionally in writing on a 1:1 basis and by phone with a range of people, including management and customers