Job Title
Service Engineer (CS005723)
Up to £30,000 PA (D.O.E.)
High Wycombe, Buckinghamshire.
Start Date

Private Health Care, Company Van, Laptop and Smartphone

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This is a full term, permanent position.

Our client is looking for a Service Engineer to join their team.  Reporting directly to the Service Desk, you will be responsible for providing support to service contract customers.  You will perform all servicing, maintenance and breakdown visits as well as accurately collating and administering callout sheets/records and asset registers for all contract customer records.  You will also be required to manage off-site repairs and ensure re-visits are completed within the limits of the Service Level Agreement.

Duties will include :-

  • Carrying out scheduled maintenance visits in line with the Service Contracts Level Agreement, including administration of asset registers which must be updated following each preventative maintenance (PM) visit and fed back to the Service & Support Co-ordinator
  • Carrying out all service visits as required, with reference to any agreed response time, including timely completion of Service Report and feedback to customer and Service & Support Co-ordinator
  • Carrying out any necessary repair work on-site as appropriate and completing necessary paperwork and communication with the Service & Support Co-ordinator
  • Liaising with the Service & Support Co-ordinator in regards to all incoming service calls logged and attending bookings and feedback to Service & Support Co-ordinator
  • Attending follow up service visits : Documenting and monitoring any outstanding issues and communicating with Service & Support Co-ordinator to organise completion within the schedules and to best meet customer expectations
  • Tracking & Reporting :  Completing and presenting your paperwork to the Service & Support Co-ordinator, keeping information up-to-date and accurate
  • Out of Hours Cover : Normal working hours are as per contract, with the addition of an out of hours call rota requiring service cover 24 hours a day for 7 days, in a period not more than once in 3 weeks in normal circumstances
  • Any other duties as required by the Line Manager
Special Requirements: 
  • At least 2 years’ experience in a service engineering role
  • Prior experience in the Audio Visual and Technological industry
  • Proactive approach and ability to react quickly and calmly to customers’ needs
  • Ability to work independently
  • An excellent understanding of integrated Audio Visual systems, their maintenance requirements and the software and hardware that comprise them
  • Attention to detail and methodical in record keeping, with meticulous and proven organisational skills
  • Ability to manage own work and travel time to meet deadlines, keeping to a daily schedule
  • To be physically able to complete the service duties involving manual handling and a daily schedule across multiple sites
  • An intermediate understanding of Crestron and AMX Programming.  The ability to define a fault as hardware or software, the ability to make minor changes to service codes, e.g. in the event of replacement hardware
  • Full clean driving licence (minor points will be considered)
  • Friendly, organised and professional

Desired :-

  • Degree level education in a practical engineering degree
  • Some form of CEDIA accreditation
  • Some form of InfoComm accreditation